What is better MiContact Center or Dezide? We are here to improve the process of assessing Customer Support Software products for you. For instance, on this page you can examine the overall performance of MiContact Center (7.8) and contrast it with the overall performance of Dezide (7.6). You may also match their overall user satisfaction rating: MiContact Center (N/A%) vs. Dezide (N/A%).
Furthermore, you can read their services thoroughly to determine which product can better deal with your company’s requirements. In general, any B2B software must let you to comfortably check the big picture, all the while giving you immediate access to the details.
We did our best to prepare reviews of all popular Customer Support Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Omni, Freshdesk, Zendesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
In case you continue having doubts about which product will perform best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are quite often an indicator of how popular every solution is and how wide is its online presence. For instance, in case of Facebook MiContact Center has 6270 likes on their official profile while Dezide profile is liked by 0 people.
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