MiCloud Business

NOAWARDS
YET
Pricing:
Starting from $20.99
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Local phone numbers
- Unlimited local calls
- Free/unlimited long distance calls in U.S> and Canada
- Local number portability
- Mobile twinning
- Hot desking
- Corporate auto attendant
- Automatic transition between day/night routing
- Customized music on hold
- Voice mails
- Email forwarding
- Hunt/Ring groups
- Audio conferencing
- Interoffice 4-digit dialing
- Localized E911
- Call management and configuration
- System speed dial
- User speed dial
- Direct page
- Call recording
- Call history
- Outbound caller ID (name and number)
Pricing Info
Pricing Info
MiCloud Business pricing is by quote based on the number of users and contact center options. Typical starting pricing is as follows:
Essentials ($20.99/user/month)
- Unlimited minutes per month
- PBX features
- 8-party audio conferencing
- 8-party video collaboration
- 4-party web conferencing (desktop sharing)
- Instant messaging
- Softphone
- Outlook and G Suite Integration
- Business SMS
- Connect Telephony for Microsoft
- Mobile Apps
- Admin portal
- IVR
- Call Routing
- Inbound Call
- Personal Agent Queueing
- Reporting
Premier ($26.59/user/month)
- All essential features
- 25-party audio conferencing
- 12-party video conferencing
- 25-party web conferencing (desktop sharing)
- Salesforce/CRM integration
- Voicemail transcription
- On-demand call recording
- Skills and Agent Priority Routing
- Callbacks
- Outbound Dialer
Elite ($38.49/user/month)
- All Premier features
- 100-party audio conferencing
- 24-party video conferencing
- 100-party web conferencing (desktop sharing)
- Always-On call recording
- Archiving
- Operator
- Multimedia routing
Integrations
Integrations
Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated, unified, comprehensive communications platform for call collaboration, communications, and multimedia
Company Email
Contact No.
Company's Address
1146 North Alma School Rd.
Mesa, AZ 85201
USA
MiCloud Business Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Voice & Calling
- Outbound Calling, Integrated Softphone, iOS & Android Mobile App
- Music on Hold, Ring Groups, Follow-Me/Find-Me
- Call Recording, Voicemail, DID Number
- Auto Attendants, 10 Call Queues Included, Blended Inbound/Outbound Calls
Messaging & Collaboration
- SMS/MMS Messaging, Team Rooms, Group/Email Digital Fax
- Webinars (up to 1K users), Unlimited Conferencing
- Connect Video Conferencing, Screenshare, Audio/Video Streams
AI & Automation
- Luna AI Receptionist, Admin AI Portal
- Self-Serve Virtual Agent, Supervisor-enabled Features
- Quality Management, Workforce Automation
CRM & App Integrations
- Outlook, Microsoft Teams, and CRM Integration
Monitoring & Analytics
- Report Manager, Unified Live Monitor, Supervisory Modes
- Lifetime Analytics, Detailed Reporting
Management & Customization
- ACE Operator Console, AppDesigner, SmartBox
Pricing Info
Business Plus – $24.95/user/month
- Outbound Calling
- Integrated Softphone
- IOS & Android App
- 2GB SmartBox
Professional – $29.95/user/month
- Webinars up to 1K Users
- Unlimited SmartBox
- Supervisory Modes
- Detailed Reporting
- Luna AI receptionist
Call Center – $44.95/user/month
- Unified Live Monitor
- Supervisory Modes
- Lifetime Analytics
- Detailed Reporting
- AppDesigner
- 10 Call Queues Included
Contact Center – By quote
- Blended Inbound/ Outbound Calls
- Multi-Channel (Calls, Chat, Email, Social)
- Self-Serve Virtual Agent
- Supervisor-enabled Features
Integrations
Streams integrates with the following business systems and applications:
- Microsoft Outlook
- Skype for Business
- Salesforce
- Google Chrome
- ServiceNow
- Box
- Inside Sales
- Oracle
- Zoho
- Freshdesk
- Zendesk
- Dropbox
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IronWare, Evolve Bank and Trust, GJ Tunes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
PanTerra's CloudUC is the most comprehensive business-class cloud unified communications solution available today.
Company Email
info@panterranetworks.com
Contact No.
Company's Address
PanTerra Networks
4655 Old Ironsides Drive, Suite 300, Santa Clara, CA 95054
USA
Streams Comparisons
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Both MiCloud Business and Streams were reviewed by a team of independent SaaS experts who prepared a detailed examination of all important aspects of every solution. Their final score was prepared by means of unique SmartScore algorithm which calculates a separate partial score to each factor like: main features, client support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we realize useful features are not the only aspect essential to a company so we do our best to pay attention to all aspects of a solution before giving it a final rating.
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