8×8 Call Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Class 4 Softswitch
- Multi-Carrier Support
- Data-Driven Routing/Switching
- Wholesale SMS Service
- Transcoding
- Revenue Protection
- NOC TT System
- Billing Management
- Advanced Reports
- Licensing Options
Pricing Info
Pricing Info
MediaCore SBC’s SME and enterprise pricing information is available only on request.
Integrations
Integrations
MediaCore is a turnkey solution, so VoIP and SMS carriers don’t need to integrate it with third-party software. Meanwhile, MediaCore can be integrated with third-party:
- Billing systems,
- Rate management systems,
- Automatic VoIP quality testing tools, and
- Other soft switches.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
VivaTell LLC, Family Communication Pte Ltd, XLine Telecom
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
MediaCore SBC is a VoIP system that allows voice carriers, terminators, and service providers to optimize telecom services for better deliverability and profitability.
Company Email
info@speedflow.com
Contact No.
Company's Address
Speedflow Communications Ltd.
Kemp House, 152-160 City Road,
London, United Kingdom, EC1V 2NX
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
PHONE SYSTEM
- Auto Attendant
- Extension Dialing
- Hosted PBX
- Music on Hold
- Ring Groups
- Directory Assistance
- Number Porting
COLLABORATION FEATURES
- Instant Messaging
- Presence
- Conference Bridge
- Call Recording
- Online Meetings
- Contacts Integration
MOBILITY
- Virtual Office Mobile for iPhone
- Virtual Office Mobile for Android
- Softphone
EASY ONLINE MANAGEMENT
- Online Administration
- Virtual Office Online
- Virtual Office Desktop
BUSINESS FEATURES
- Unlimited Calling
- 3-Way Calling
- Business SMS
- Call Forwarding
- Conference Bridge
- Caller ID
- Caller ID Blocking
- Call Waiting
- Call Transfers
- Call Park
- Direct Phone Number
- Do Not Disturb
- Group Intercom Paging
- Internet Fax
- Voicemail
- Voicemail to Email
CONTACT CENTER
- Skills-based Routing
- IVR
- Audio Production Store
- Virtual Queue
- Direct Agent Routing
SUPERVISOR / AGENT TOOLS
- Agent Supervisor Tools
- CTI
- FAQ Knowledgebase
MULTI-CHANNEL
- Multi-Channel
- Proactive Chat
- Web Callback
- Social Media Customer Service
- Desktop Sharing
REPORTING AND MONITORING
- Call Recording
- Historical Reporting
- Real-Time Monitoring
CRM INTEGRATIONS
- NetSuite Integration
- Salesforce Integration
- Zendesk Integration
- 8×8 CRM
- Hosted Microsoft Dynamics Integration
- Zoho Integration
DISASTER RECOVERY
- Contact Center Continuity
WORKFORCE OPTIMIZATION
- Quality Management
- Workforce Management
Pricing Info
Pricing available by quote. Contact 8×8 directly to request a quote.
Integrations
8X8 Call Center supports integrations with the following business systems and applications:
- Salesforce
- NetSuite
- Zendesk
- Zoho
- Microsoft Dynamics
- SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
McDonald's, Shutterstock, AllState, iCruise.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.
Company Email
Contact No.
Company's Address
8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131
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You should note that while both MediaCore SBC and 8x8 Call Center may offer a top quality set of features every service might be designed for a different company size. If you are studying different apps you may want to pay attention to a business size they are aimed at. Some features may scale up efficiently for big enterprises but if you run a small or mid-sized business it’s often better to stay away from paying for advanced features that you might never actually use.
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