What is better Medallia or Velaro? Comparing products to get the best Customer Support Software doesn't have to be complicated. On our review platform, we enable you to match Medallia and Velaro and quickly analyze their varying features. We allow you to examine their features, supported devices, level of support, pricing rates, terms, and much more.
It's also possible to compare their overall score (6.8 for Medallia vs. 8.7 for Velaro) and overall customer satisfaction level (98% for Medallia vs. 91% for Velaro). Spend some time and assess your best choices and find out which one is best for your company. Similarly, you have to check the software company’s business viability; can they be relied upon and will they still be operating in the future?
We did our best to review all popular Customer Support Software solutions available out there, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
All the data, details and opinions that we provided in this analysis were taken from official company websites, promotional content available online, actual experience from real users as well as our personal everyday use of every solution by an expert. We pay a lot of attention to extensively examine each solution, therefore we not only test it internally, but we also match our results with views of other people from the SaaS community.
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