What is better Medallia or Salesforce Government Cloud? Specific companies need different types of CRM Software. To understand well which service suits you, consider assessing various alternatives feature by feature including their terms and prices. Furthermore, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: Medallia (6.8) vs. Salesforce Government Cloud (8.9) for all round quality and functionality; Medallia (98%) vs. Salesforce Government Cloud (N/A%) for user satisfaction rating. Check out their strong and weaker points and find out which software is a better option for your company. One simple but effective tip is to note down the advantages and disadvantages of both applications next to each other and check which app has more benefits.
We did our best to review all popular Customer Support Software products available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Variable and flexible pricing plans are offered for the various solutions that make up Government Cloud. You can contact the vendor for pricing details or to get a quote.
Government Cloud is a platform that is secure, transparent, and compliant. It can connect with any internal or external systems from any device, and gives you access to numerous developers and partners. You can contact the vendor for specific integration capabilities.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Services Administration, New Jersey Transit, Elgin City (Illinois)
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A set of cloud management, business, and productivity solutions designed for the government sector
Please keep in mind that even though both Medallia and Salesforce Government Cloud may provide a reliable set of features every product may be designed for a different business size. If you are studying different apps you may want to focus on a company type they are catering to. Specific features may scale up efficiently for big enterprises but if you run a small or medium company it’s often more sensible to avoid paying for customized features that you might never actually use.
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