What is better Medallia or Convoso? The perfect Customer Support Software is a program that can address your company’s specific requirements. It is possible to determine which alternative works best for your enterprise if you examine several products before you decide which one is the best.
As an example, Medallia and Convoso are scored at 6.8 and 8.3, respectively, for all round quality and performance. Likewise, Medallia and Convoso have a user satisfaction rating of 98% and 92%, respectively, which suggests the general feedback they get from customers. Moreover, reach put to a current user of the software and ask for their comments concerning the solution in question.
Currently, the most significant services in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
All the data, facts and reviews that we provided in this comparison were taken from official vendor pages, advertising content available online, actual experience from real customers as well as our personal direct use of every software by an expert. We pay a lot of attention to comprehensively analyze every software, as a result we not only analyze it on our own, but we also compare our observations with views of other people from the SaaS community.
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