LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Campaign Management
- Campaign Metrics
- Web Lead Capture
- Contact Management
- Territory Management
- Sales Quota Management
- Sales Orders & Invoices
- Forecast Sales
- Revenue Waterfall Model
- Role-based Security
- Sales Tracking
- Support Service Analytics
- Manage Contracts
- Manage Cases
- Knowledge Base
- Customer Profiling
- Reports & Analytics
- Activity Management
- Email & Calendar
- Document Management
- Visitor Tracking
- Mass Editing
- Social Integrations
- Inventory Management
Pricing Info
SutiCRM has three plans for businesses to choose from. Here’s an overview:
Professional – $10/user/month
- Contacts & Accounts
- Reports & Analytics
- Leads & Opportunities
- Mobile Access (iPad, iPhone & Android)
- Activity Management
Premium – by quote
- All features of the Professional plan
- Web Form Data Capture
- Autoresponder Email
- Campaign ROI Calculation
- Campaign Automation
- Sales Order
- Advanced Workflow
- Multiple Currencies
- Mass Email
- Data Management & Administration
- Invoices
- Quotes
- Sales Forecasting
- Customer Management
Enterprise – by quote
- All features of the Premium plan
- Territory Management
- Website Visitors Tracking
- Customer Profile Management
- Reports Scheduler
- Support Ticket Management
- Contract Management
- Knowledgebase with Common Resolutions
- Automated Email to Ticket Creation
- Waterfall Chart
Integrations
SutiCRM integrates with several business systems and applications. Here are some examples:
- E-Signature
- Survey
- Helpdesk
- Salesforce
- Quickbooks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Four Seasons, Hyatt, Accor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
SutiCRM is a web-based CRM software that automates the processes of sales, marketing, support, and contracts from a single platform.
Company Email
Company's Address
4984 El Camino Real, Suite 200
Los Altos, CA 94022
USA
SutiCRM Comparisons
Popular SutiCRM Alternatives
No CRM Software will be able to cover all the needs of a company. While main functionalities of LiveAgent and SutiCRM should matter you should also thoroughly examine the integrations offered by a given app. Very often your team will already be working with various kinds of B2B software in your company and it’s much wiser to select services that integrate well with one another. That way you will be able to ensure a reliable exchange of data between your teams and apps, which can really reduce time wasted on migrating between one software and the other.
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