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Compare LiveAgent vs Service Creatio

What is better LiveAgent or Service Creatio? When looking for the right Help Desk Software for your organization our recommendation is that you review the characteristics, prices, along with other critical information regarding the product and vendor. Here, you can examine the similarities and distinctions between LiveAgent (overall score at 9.4 and user satisfaction at 99%) and Service Creatio (overall score at 8.6 and user satisfaction at 100%).

You may also check their particulars elements, such as services, plans, costs, terms, etc. What is more, analyze the terms carefully for information on hidden fees, including, setup cost, independent customer service, upgrade fees, disk space fees, and others.

As of now, the best products in our Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $35

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Case management
  • Knowledge management
  • 360° customer view
  • Contact center
  • Omnichannel communications
  • Synchronization and integration
  • Service catalogue
  • Business process management
  • System designer
  • Unified customer database
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Pricing Info

Service Creatio is available at two enterprise pricing plans. The pricing plans are for small businesses who want a simple customer center or for large enterprises needing an efficient service desk.

Customer Center – $35/user/month

  • Contact center
  • Case management
  • Unified customer database
  • Omnichannel communications
  • Business process management
  • Service catalogue
  • Knowledge management
  • System designer
  • Synchronization and integrations

Service Enterprise – $50/user/month

  • All features from the Customer Center plan
  • Service level management
  • Problem management
  • Change management
  • Configuration management
  • Request management
  • Release management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

L'Oreal, Schneider, Heinz

Integrations

Service Creatio works well in a seamless integration with the following business systems and applications:

  • MS Exchange
  • MS Outlook
  • MS Excel
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A help-desk software that helps you achieve customer care excellence with inventive and automated features based on industry best practices.

Company Email

info@bpmonline.com

Contact No.

Company's Address

280 Summer St.
Boston, Massachusetts
USA

Both LiveAgent and Service Creatio were reviewed by a team of independent SaaS experts who conducted a detailed analysis of all core aspects of each service. Their final rating was prepared by means of unique SmartScore model that provides an individual partial score to each component including: main functionalities, customer support, mobile device support, security, user satisfaction and media presence. We know useful features are not the only thing crucial to a business so we make an effort to pay attention to all facets of a app before calculating its final score.

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