LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Custom processes
- Branch criteria
- Workflow management
- Intranet
- Project portals
- Approval management
- Project status history
- Collaboration suite
- Tagging and commenting options
- Private messaging
- 1.5 million custom database and workflow apps
- Reminders and notifications
- Lookup fields
- Staging preview
- Granular permission controls
- Custom graphs
- Mobile access
- Testing and iteration
- Certificate authentication
- Multi-lingual support
- Spreadsheet to database conversion
- Database management
- Custom filters
- Action triggers
- Granular permissions
- Storage options
- REST API
- Webhooks
- Customization via JavaScript and CSS
- Task management
- Document management
- Drag/drop interface
- Version control
- Access control/permissions
Pricing Info
Whether you’re a scrappy startup or well-established enterprise, get simple, transparent pricing for your team—one plan with all of Kintone’s features included.
You can use Kintone for just one of your team’s workflows or set up a custom workspace to manage all your team’s data and collaboration.
A free demo is available.
| Professional Subscription | NPO/EDU/GOV Subscription | Enterprise Subscription |
| $24 seat/month | $15 seat/month | Contact Us |
| Minimum 5 users ($120/month) | Minimum 5 users ($75/month) | +1 (415)-692-6546 |
| Pay per additional user | Pay per additional user | |
| Monthly or annual contract available | Monthly or annual contract available |
Features Highlights
- No-code application building
- Enhanced Process Management
- Collaboration Suite
- Productivity Enhancement Suite
- Open API Connectivity
- Unlimited Custom Views
- Mobile and more…
Integrations
Kintone is an open API system, which means you can connect it to virtually any third-party business system or application. Some of the integrations include:
- Box
- Zendesk
- ChatWork
- Mailchimp
- Slack
- Dropbox
- Eventbrite
- Evernote
- Formstack
- Google Calendar
- Google Drive
- Google Workspace (formerly G Suite)
- Make (formerly Integromat)
- Jira Service Management (Jira Service Desk)
- Microsoft 365 (formerly Office 365)
- Microsoft SharePoint
- Okta Workflows (Azuqua)
- OneDrive
- OneLogin
- Tableau CRM (formerly Einstein Analytics)
- Trello
- Typeform
- WordPress
- GitHub
- Twilio
- Appsme
- Field Control
- Gmail
- QuickBooks
- Microsoft Outlook
It can also integrate with software solutions through iPaaS such as:
- Zapier
- Make
- PowerAutomate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Asahi, Box, Zendesk
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Offers a customizable workplace where teams can organize their data, workflows, and conversations. This no-code platform also has powerful features such as project portals and database management to help you develop business apps as intuitively as possible.
Company Email
Contact No.
Company's Address
Kintone Corporation
560 Mission Street, Ste 1335
San Francisco, CA 94105
USA
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All the data, details and opinions that we shared in this table were collected from official company websites, promotional materials available online, real-life experience from real clients as well as our personal everyday use of every service by an expert. We pay a lot of attention to thoroughly analyze every solution, so we not only study it ourselves, but we also compare our results with views of other people from the B2B community.
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