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Compare LiveAgent vs Iperius Remote

What is better LiveAgent or Iperius Remote? With different features, pricing, conditions, and more to compare, finding the right Help Desk Software for your organization is tough. But making use of our system, it's easy to match the functions of LiveAgent and Iperius Remote together with their general rating, respectively as: 9.5 and 8.0 for overall score and 99% and 67% for user satisfaction.

You can also assess them feature by feature check out which program is a better fit for your enterprise. Don’t forget to get a trial version first before getting a plan to see how the program can help you in practical situations.

In the event you want to quickly find the more reliable Help Desk Software according to our experts we suggest you examine one of these solutions: Zendesk, Freshdesk, Salesforce Service Cloud.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Ticket Management

  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery

Live Chat

  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view

Social

  • Twitter
  • Facebook

Reporting

  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report

Support Portal

  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions

Gamification

  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards

Multilingual

  • 39 translations available
  • Language adaptable widgets

Pricing Info

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $15/agent/month

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29/agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39/agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON

Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveAgent is the winner of our 2018 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.

Company Email

support@liveagent.com

Contact No.

Company's Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 67%

Pricing

Starting from €96

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Fast and Simple Setup
  • Client/Connection Management
  • Advanced Security
  • File Transfer
  • Multi-user Chat
  • Multiple Connections
  • Presentations and Screen Sharing
  • Automatic/unattended access
  • Customization Options
  • Multiple Languages

Pricing Info

Iperious Remote offers the following basic and enterprise pricing license packages.

Small – €96/year

  • 2 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

Medium – €246/year

  • 5 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

Large – €386/year

  • 10 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

X-Large – €596/year

  • 15 concurrent connections
  • Connect to unlimited computers
  • List of connected clients

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Iperius Remote is lightweight and versatile software for connecting remotely to any Windows computer or server.

Company Email

support@iperiusremote.com

Contact No.

Company's Address

Enter Srl
Grottammare (AP) 63824
Via C.A. Dalla Chiesa 18
Italy

Both LiveAgent and Iperius Remote were tested by a team of independent B2B experts who prepared a full analysis of all key elements of each solution. Their final score was prepared with unique SmartScore model that provides an individual partial score to every element like: main features, customer support, mobile device support, security, customer satisfaction and reviews in other media. We know useful features are not the only aspect crucial to a business so we make sure we pay attention to all sides of a software prior to giving it a final score.

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