What is better Knowlocker or Zoho Desk? Examining products for the top Knowledge Management Software does not always have to be tough. On our review platform, we enable you to match Knowlocker and Zoho Desk and promptly evaluate their unique elements. We allow you to check their capabilities, supported devices, level of support, costs, terms, plus more.
You can also compare their overall score (7.3 for Knowlocker vs. 9.0 for Zoho Desk) and overall customer satisfaction level (100% for Knowlocker vs. 100% for Zoho Desk). Devote time to review your top choices and discover which one is best for your company. Similarly, you have to assess the vendor’s background; can they be relied upon and will they still be around in a few years time?
We did our best to prepare reviews of all popular Knowledge Management Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Every time you compare various Knowledge Management Software software you shouldn’t simply explore their list of features and offered pricing plans. Keep in mind the solution should be meeting your standards and team so the more flexible their offer the better. Explore which platforms are supported by Knowlocker and Zoho Desk and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a deal breaker for many firms.
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