What is better Knowlocker or Zoho Desk? Getting the perfect Knowledge Management Software product is all about comparing different solutions and identifying the top program for your specific needs. Our unique algorythm gives you a quick look at the general rating of Knowlocker and Zoho Desk. For all round quality and performance, Knowlocker scored 7.3, while Zoho Desk scored 9.0. On the other hand, for user satisfaction, Knowlocker earned 100%, while Zoho Desk earned 100%.
Below you can also look at their functions, terms, plans, etc. to find out which software will be more suitable for your situation. An important aspect to assess is whether the app can enable/disable limitations on various types of users to protect any sensitive business data.
In case you you need to quickly locate the best Knowledge Management Software according to our experts we advise you check out these products: Zendesk, Zendesk, ServiceNow Knowledge Management.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Almost as crucial as useful features and customer support responsiveness are pricing plans given by Knowlocker and Zoho Desk. While pricing should not be a deciding element it’s without a doubt a key thing to think about. You should count on a flexible pricing package that can be matched with your team size and easily scaled up when your team develops. Be sure that you don’t pick pricing plans that have complex tools that you won’t find a use for and always try to contact with the vendor directly because big companies can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of every software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to pay any money and gives you a solid overview of what it feels like to work with Knowlocker and Zoho Desk.
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