xSellco Helpdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Omnichannel inbox
- Automation tools
- Analytics
- CRM integration
- Virtual phone numbers
- Call forwarding
- Call recording
- Open API
- Scalability
- Multi-channel communication
- Workflow customization
- Data-driven insights
- Customer service
Pricing Info
Pricing Info
klink.cloud offers various enterprise pricing plans to enhance communication and support. These plans scale with business growth, ensuring continuous improvement.
Omnichannel Inbox
Starter – $14.99/month
- 2 Agent Seats
- Unified Team Inbox
- 15,000 Message Monthly
- Facebook Messenger
- Instagram Channel
- LINE OA Channel
- Viber Channel
- Chat Tags, Chat Notes
- Essential Dashboard & Reports
- Virtual Phone Number (Add-on)
- Extra Agent Seat – $19/month
Growth – $49.99/month
- Everything in Starter except:
- 5 Agent Seats
- Unlimited Contacts
- 50,000 Message Monthly
- Ticket Management
Hyper Growth – $245/month
- Everything in Growth except:
- Unlimited Message Usage
- Email Channel
- Workflow Automation
- Extra Agent Seat – $49/month
Enterprise – By quote
- Everything in Growth except:
- 20+ Agent Seats
- Advanced Workflow Automation
- Custom API Integration
- Salesforce, Hubspot & CRM Integrations
- Advanced Telephony (IVR, Queue, Call Recording)
- SSO & Enterprise Authentication
- E-commerce Integration (Shopee, Lazada, Shopify)
- Dedicated Key Account Support
- Custom Onboarding & Agent Training
- 24/7 Tech Support
Telephony
Basic – $29.99/month
- 3 Agent Seats
- Unlimited Concurrent Calls
- IVR System
- Queue, Ring Group
- Inbound, Outbound Calls
- Queue Wallboard
- Supervisor Dashboard
- Call Notes, Call Tags
- CRM & Tickets
- Essential Dashboard & Reports
- Call Recording – 500 min
- Virtual Phone Number (Add-on)
Standard – $99.99/month
- Everything in Basic except:
- 5 Agent Seats
- Advanced Dashboard & Reports
- Unlimited Call Recordings
Enterprise – By quote
- Everything in Standard +
- Custom SIP Trunking
- Global Virtual Numbers
- Custom API Integration
- Salesforce, Hubspot & CRM Integrations
- SSO & Enterprise Authentication
- Advanced Call Routing
- Omnichannel Routing
- Dedicated Key Account Support
- Custom Onboarding & Agent Training
- 24/7 Tech Support
Integrations
Integrations
klink.cloud’s open API feature integrates with businesses’ existing systems and applications. It also integrates with other solutions such as:
- Hubspot
- Salesforce
- Microsoft Dynamics
- Pipe Drive
- ZOHO CRM
- Zendesk Sell
- Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Asia Royal Hospital, Ninja Van
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
klink.cloud is a cloud-based communication platform that offers omnichannel communication, automation, analytics, and CRM integration for businesses seeking customer service.
Company Email
zin@klink.cloud
Contact No.
Company's Address
klink.cloud
160 Robinson Road #24-09
Singapore
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Integration to all the biggest marketplaces
- Integration to all leading shopping carts and ecommerce web platforms
- Integration of Facebook and Twitter profiles to your team inbox
- Contact Us widget for live chat
- Centralized dashboard for all customers
- Full order details
- Tracking shipping status
- Customizable message templates
- Smart tags
- Auto responder
- Automated language translation
- Listings
- Mobile app
- Ticket queries
- Internal notes
- External messages
- Unlimited number of users
- Folders
- Labels
- Rules
- Inbox filters
- Prioritized inbox
- Collision detection
- User permissions
- Security
- Ticket heatmap
- Ticket volume reports
- Response time reports
- Team performance reports
Pricing Info
xSellco Helpdesk offers four payment plans as well as a free 14-day trial.
Starter Plan – $88/month or $79/month (billed annually)
- 500 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited SmartTags
- Email support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Small Plan – $254/month or $229/month (billed annually)
- 2000 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited dynamic tags
- Email support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Medium Plan – $443/month or $399/month (billed annually)
- 4000 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited SmartTags
- Email / phone / live chat support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Large Plan – $777/month or $699/month (billed annually)
- 8000 support tickets /month
- Unlimited users
- Unlimited sales channels
- Unlimited response templates
- Unlimited SmartTags
- Email / phone / live chat support
- Unlimited language translations
- Social media integrations
- Webstore live chat
- Automated responses
- Sales and performance analytics
Integrations
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
- Amazon
- eBay
- Shopify
- WooCommerce
- BigCommerce
- Magento
- Prestashop
- Bonanza
- Sears
- Tesco
- Allegro
- Fnac
- Mirakl
- Walmart
- Newegg
- Priceminister
- CDiscount
- Linnworks
- Channeladvisor
- Brightpearl
- Skubana
- Veeqo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Company Email
support@xsellco.com
Contact No.
Company's Address
280 Madison Avenue, #912 - 9th Floor
New York, NY 10016
USA
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Please pay attention to the fact that even though both klink.cloud and xSellco Helpdesk may have a top quality array of features every product may be created for a different business size. If you are comparing features you should pay attention to a company size they are aimed at. Specific elements might scale up well for huge enterprises but if you own a small or mid-sized company it’s often better to stay away from paying for advanced features that you might never actually use.
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