What is better klink.cloud or Genesys Cloud? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, klink.cloud attained 8.7 points, while Genesys Cloud earned 9.0 points. Meanwhile, for user satisfaction, klink.cloud scored 94%, while Genesys Cloud scored 93%.
Specifics of their functions, tools, supported platforms, customer support, and more are available below to help you get a more versatile assessment. Don’t forget to get only the features your business requires to avoid wasting cash for features that are unnecessary.
Those of you who don't have much time or want a Customer Support Software advice from our experts might want to examine these top choices for this year: Freshdesk, Freshdesk Omni, Zendesk.
klink.cloud offers various enterprise pricing plans to enhance communication and support. These plans scale with business growth, ensuring continuous improvement.
klink.cloud’s open API feature integrates with businesses’ existing systems and applications. It also integrates with other solutions such as:
Hubspot
Salesforce
Microsoft Dynamics
Pipe Drive
ZOHO CRM
Zendesk Sell
Pipedrive
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Asia Royal Hospital, Ninja Van
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
klink.cloud is a cloud-based communication platform that offers omnichannel communication, automation, analytics, and CRM integration for businesses seeking customer service.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
It may not always be enough to just compare klink.cloud and Genesys Cloud with one another. Although reliable features, pricing and user comments are all crucial and should be considered when making a final choice, you should also check out the recognition and awards claimed by each app. In many cases a less popular product may turn out to be a good choice that was distinguished with B2B awards such as our Great User Experience Award which proves that despite lesser market popularity it’s a worthy contender to the software that rule the market.
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