Kayako
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support ticketing with email integration
- Fully featured live chat for your customer service portal and website
- Real-time visitor tracking
- Real-time messaging for help center and website
- Set SLAs to keep on top of customer conversations
- Phone call tracking and recording
- Enhanced self-service portal
- Advanced ticket workflows, rules and automations
- Customizable tickets, chats and customers
- Custom fields to collect all information needed
- Enhanced customer and organization profiles for CRM
- Multiple-plan support
- Ticket reply and resolution deadline management
- Set business hours for accurate performance tracking
- Slack integration
- Automatic escalation rules to prevent unaddressed customer queries
- Mobile apps for iOS, Android, Windows and Blackberry
- Mobile live chat with the Jabber gateway
- 100+ out-of-the-box help desk reports
- Custom reports via Kayako Query Language
- Schedule reports are automatically sent to your inbox
- Multi-lingual customer support and localizations
- Customizable look and feel of the help desk
- Strong support for ecommerce to increase sales and improve loyalty
- Intuitively designed Help Center enable customers to help themselves
- Rich customer and organization profiles
- Simple webhook integration to push customer data into Kayako
- Shared inbox enhances collaboration
Pricing Info
Pricing Info
Free
- Up to 3 agents
- Live chat and email
- Basic Help Center
- 600+ integrations with Zapier
Inbox – $9/agent per month
- All Free features, plus:
- Email, chat and social
- Basic Help Center
- Assignment rules
- Insights
- Collision prevention
- Reply-only macros
Team – $15/agent per month
- All Inbox Features, plus:
- Support workflow
- SLA and business hours
- Advanced Insights
- Macros
- Single sign-on
Growth – $29/agent per month
- All Team features, plus:
- Powerful automation
- Custom views, fields, and forms
- Custom reporting
- Multi-brand, multi-language
- Advanced Help Center customization
- Organization profiles
Scale – $59/agent per month
- All Growth features, plus:
- Advanced workflow customization
- Internal Help Center
- Shared organizations
- Custom security policies
- Custom roles and permissions
- Salesforce integration
Enterprise – Custom pricing starts at $90/agent
Integrations
Integrations
- 123FormBuilder
- ActiveCampaign
- Basecamp
- BigCommerce
- Campaign Monitor
- Chargebee
- Chargify
- Constant Contact
- Customer Thermometer
- Dropbox
- Drupal
- Eventbrite
- Flowdock
- Freshbooks
- Geckoboard
- GetResponse
- GitHub
- Gmail
- G Suite
- Google Analytics
- Google Calendar
- Google Drive
- Help Desk Migration
- Hootsuite
- HubSpot CRM
- Infusionsoft
- InsightSquared
- Intercom
- JIRA Software
- Joomla
- MailChimp
- Marketo
- Microsoft Dynamics CRM
- Microsoft Outlook
- Nicereply.com
- Nimble
- Pardot
- PayPal
- Pipedrive
- Pivotal Tracker
- Podio
- Quickbooks
- Recurly
- Salesforce
- SalesforceIQ
- SAML Single Sign-on
- Shopify
- Slaask
- Slack
- Stripe
- Sugar CRM
- SurveyGizmo
- SurveyMonkey
- SyncDojo
- Teamwork Projects
- Trello
- Typeform
- Webhooks
- WHMCS
- WooCommerce
- WordPress
- Wufoo
- Xero
- Yammer
- More apps from Kayako community
- REST API integrates with your apps and backend systems
- Zapier
- Zoho CRM
- Zuora
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.
Company Email
sales@kayako.com
Contact No.
Company's Address
Kayako
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
India
Kayako Comparisons
Popular Kayako Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- WYSIWYG editor
- Real voice recording
- Custom-built messaging
- Behavior based triggers
- Fully adaptive to mobile
- Seamless integration
- A/B testing for different scripts
- Analytics dashboard
- Custom graphic elements
- 3D animated characters
Pricing Info
Pricing is by quote to customize a plan for your specific needs and volume. Custom plans are either on a per usage rate or unlimited plan for enterprise solutions. Likewise, plans can be on a monthly, quarterly, or annual basis. Full tech support and a dedicated Success Manager for updates, statistics, and general support are also provided. You can easily request a quote for your company here.
Integrations
- LivePerson
- LiveChat
- Userlike Live Chat
- Zopim Live Chat
- Olark Live Chat
- iridize
- Google Analytics
- WalkMe
- API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
RingLead, Amazon Webstore, Cellcom, Royal United Mortgage, InsuranceQuotes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Toonimo is a software solution that you can use to increase sales, engagement, and customer satisfaction with personalized digital walkthroughs. Key features include behavior-based triggers, 3D animated characters, A/B testing for different scripts, and real voice recording. The product is also easy to use, thanks to its intuitive design.
Company Email
info@toonimo.com
Contact No.
Company's Address
228 Park Avenue South
New York, NY 10003
Toonimo Comparisons
Popular Toonimo Alternatives
Both Kayako and Toonimo were evaluated by a panel of reliable B2B experts who carried out a detailed analysis of all crucial elements of every software. Their total rating was prepared by means of unique SmartScore model which provides a separate partial score to every element including: main functionalities, customer support, mobile support, security, customer satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only factor essential to a company so we do our best to pay attention to all facets of a product prior to calculating its final score.
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