What is better JustCall or Freshdesk Contact Center? There is a wide range of Business Phone Systems products in the market right now. The best way to find out which one fits your needs best is to examine them side by side. As an example, here you can examine JustCall and Freshdesk Contact Center for their overall score (9.2 vs. 9.2, respectively) or their user satisfaction rating (90% vs. 100%, respectively).
You can also review their features and pricing stipulations and other useful facts below. When matching products be sure to analyze their related functions and mark their distinctive elements to have a clearer picture of both deals. Likewise, bear in mind to evaluate non-core issues like security, backup, ease-of-use, and helpdesk support.
If you want to quickly find the more reliable Business Phone Systems according to our experts we advise you take a look at one of these products: Axon Virtual PBX, RingCentral, Comcast Business VoiceEdge®.
JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:
Standard – $25/user/month
1 Local Phone number
1 Team Member
Call Tracking
Call Recording
Call Forwarding
Call & SMS Analytics
Call Notes & Ratings
SMS & MMS Inbox
Voicemail Drop
IVR (Phone Tree/Call Menu)
Business Hours
Appointment Scheduler
Unlimited Integrations
Email & Chat Support
Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.
Premium – $50/user/month
All Features of Standard Plan +
Auto Dialer
SMS Bots
Salesforce Integration
API & Webhook Access
Call Monitoring
Call Barging
Call Whispering
Bulk SMS Campaigns
SMS Automation & Triggers
Advanced Integrations
Custom Workflows
Post Call Surveys
Training & Onboarding
Priority Support
For customers with custom requirements, contact the vendor for a quote-based plan.
JustCall integrates with the following business systems and applications:
ActiveCampaign
amoCRM
Agile
Capsule
Close.com
Copper
Dropbox
Engagebay
Freshdesk
FreshSales
Front
Gong
Google Calendar
Google Contacts
Groove
HelpScout
Helpwise
HubSpot
InfusionSoft
Intercom
Kustomer
Less Annoying CRM
Microsoft Outlook
Nimble
OnePageCRM
Ontraport
Pipedrive
Podio
re:amaze
Recruitee
Salesforce
Slack
Synchroteam
Vtiger CRM
Zapier
Zendesk
Zoho
Zoho Desk
Zoho Phone Bridge
Zoho Recruit
Zendesk Sell
Outreach
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A phone system that allows you to make and receive calls using local phone numbers in 58 countries. Ideal for remote and co-located businesses serving international clients, it lets sales and support teams track and log calls and messages automatically. Moreover, it automates repetitive tasks to optimize productivity.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Both JustCall and Freshdesk Contact Center were evaluated by a panel of independent B2B experts who conducted a full study of all core aspects of each solution. Their final score was prepared by means of unique SmartScore system that calculates a separate partial score to every component including: main functionalities, client support, mobile device support, security, customer satisfaction and market presence. Here at FinancesOnline we realize useful features are not the only aspect crucial to a company so we make sure we pay attention to all sides of a solution prior to calculating its final score.
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