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Compare iZooto vs INSTANT Insight

What is better iZooto or INSTANT Insight? Different firms need different types of Customer Experience Management Software. To find out which one fits your needs, think of comparing various solutions feature by feature an taking into consideration their conditions and pricing. Likewise, you will get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.

The results are: iZooto (8.0) vs. INSTANT Insight (7.0) for general quality and efficiency; iZooto (100%) vs. INSTANT Insight (94%) for user satisfaction rating. Check out their high and low points and find out which software is a more sensible choice for your company. A simple, practical tactic is to write the strengths and weaknesses of both solutions side by side and find out which app comes on top.

As of now, the top services in our Customer Experience Management Software category are: Qualtrics CX, Zendesk, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-Platform Communication
  • Personalized Communication
  • In-Depth Analysis
  • Easy Integration
  • APIs
  • Audience Segmentation
  • Detailed dashboard and reporting
  • Schedule your notification

Pricing Info

iZooto offers the following SMB and enterprise pricing plans:

Basic – Starts Free for 10K Subscribers

  • 1 Website Property
  • Unlimited Notifications
  • 100000 API calls
  • Notifications expiry
  • Email support

Professional – starts at $99/month for 10K Subscribers

  • All features of Basic Plan +
  • 3 Website Properties
  • Unlimited Notifications
  • 100000 API calls
  • Rich notifications with Expiry
  • Scheduled campaign push
  • Segmentation with audience builder
  • Subscriber profiling
  • Click-through-optimizer

Business – starts at $149/month for 10K Subscribers

  • All features of Professional Plan +
  • 5 Website Properties
  • Unlimited Notifications
  • 100000 API calls
  • Migration-Friendly
  • Custom branding
  • RSS-to-Push
  • Multi-language Notifications
  • Churn Analysis
  • A/B testing (Coming Soon)
  • Triggered campaign push (coming soon)
  • Email and Phone support

Enterprise – Custom Enterprise Pricing

  • All features
  • Custom Branding
  • Unlimited Websites
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American Swan, AHA Taxis, Mahindra, Fresh Menu

Integrations

iZooto integrates with the following systems and applications:

  • Wordpress
  • Shopify
  • Joomla
  • Magento
  • .NET
  • Wix
  • Google Tag Manager

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An audience re-engagement tool that drives higher conversions, order fulfillment, and user callback exponentially. IT allows you to send Push Messages to customers on Mobile & Desktop, without any App.

Company Email

mani@izooto.com

Contact No.

Company's Address

D-87, Sector-2
Noida, Uttar Pradesh-201301
India

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Full native tablet app for Android
  • Trend analysis
  • Sentiment analysis
  • Dashboard
  • Analytics
  • Action management
  • Survey displayed in two simultaneous languages
  • Real-time data processing
  • Professionally designed survey questions
  • Open web API supporting XML/JSON
  • Offline mode with automatic synchronization
  • Multiple survey languages supported (English, French, Japanese, German, Chinese)
  • Full UNICODE (supports Asian and Cyrillic languages)

Pricing Info

INSTANT Insight is a free Android app that can be downloaded from Google Play.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

INSTANT Insight offers an open web API supporting XML/JSON.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback.

Company Email

info@pulse-solution.com

Company's Address

Pulse-Solution S.A
Rue Argand 2
CP 1237 1211, Geneva 1
Switzerland

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

If you are still having doubts about which product will work best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every software is and how wide is its online presence.For example, if you check iZooto LinkedIn profile you’ll learn that they are followed by 31 users. In case of INSTANT Insight the volume of followers on their LinkedIn page is 33.

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