What is better iTouchVision Customer Service or NICE inContact CXone? To make sure you find the most efficient and productive Customer Support Software for your firm, you need to compare products available on the market. For example, here it is possible to match iTouchVision Customer Service’s overall score of 7.8 against NICE inContact CXone’s score of 8.8. You can even examine their general user satisfaction: iTouchVision Customer Service (97%) vs. NICE inContact CXone (91%).
Moreover, you can evaluate their strengths and weaknesses feature by feature, including their terms and conditions and prices. By comparing products you are more likely to choose the best software for your needs. Of course you should know your unique needs to realize which solution matches those needs.
At this time, the most popular products in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
In the event you are still having doubts about which app will perform best for your business it may be a good idea to check out each service’s social metrics. These metrics are frequently a way to see how popular each service is and how big is its online presence. For example, in case of Facebook iTouchVision Customer Service has 2255 likes on their official profile while NICE inContact CXone profile is liked by 4603 users.
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