What is better Intercom or JivoChat? There are many Customer Support Software products in the market right now. The simplest way to find out which app fits your needs best is to compare them side by side. For example, here you can review Intercom and JivoChat for their overall score (8.9 vs. 7.8, respectively) or their user satisfaction rating (96% vs. 100%, respectively).
You can even review their functions and pricing conditions along with other valuable data below. When matching products make sure to examine their similar capabilities and mark their differences to have a clearer picture of both deals. Similarly, remember to check secondary factors including security, backup, intuitiveness, and customer service.
Users who are pressed for time or want a Customer Support Software recommendation from our team may want to examine these top choices for the current year: Zendesk, Freshdesk Omni, Freshdesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
JivoChat integrates with the following systems and applications:
Google Analytics
Shopify
Joomla
WordPress
Magento
amoCRM
Ecwid
Bitrix24
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bouncy Castle Network
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A very efficient, yet affordable live chat platform you can purchase on a off-the-shelf price, and still manage to serve an unlimited number of clients.
If you compare various Customer Support Software apps you shouldn’t just look at their list of features and offered pricing packages. Consider that the product should be adjusted to your needs and company so the more flexible their offer the better. Explore which systems are supported by Intercom and JivoChat and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, because this could be a critical factor for many companies.
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