What is better Interactive Intelligence CaaS or IdeaScale? Today’s businesses want the most effective Customer Support Software product to stay competitive. On this page we help you with buying the best software, by allowing you to examine Interactive Intelligence CaaS and IdeaScale down to the very details of their individual modules.
You can even examine our general scoring values, which rate the software all round quality and performance. Interactive Intelligence CaaS got a 7.7 score, while IdeaScale has a score of 7.8. Likewise, it is possible to compare their general user satisfaction rating: 100% (Interactive Intelligence CaaS) against 97% (IdeaScale). Don’t forget to choose the solution that best matches your most urgent priorities, not the solution with the most robust features.
Our team put a lot of effort to review all popular Customer Support Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
In case you continue having doubts about which app will work best for your business it may be a good idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular each software is and how large is its online presence.For example, if you analyze Interactive Intelligence CaaS LinkedIn account you’ll see that they are followed by 17010 users. In case of IdeaScale the amount of followers on their LinkedIn page is 103.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
