What is better Interactive Intelligence CaaS or IdeaScale? When looking for the ideal Customer Support Software for your organization our recommendation is that you examine the functions, pricing, as well as other essential data regarding the product and vendor. Here, you can check the similarities and disparities between Interactive Intelligence CaaS (overall score at 7.7 and user satisfaction at 100%) and IdeaScale (overall score at 7.8 and user satisfaction at 97%).
You may also check their unique details, such as functions, plans, costs, conditions, etc. Moreover, analyze the terms closely for information on extra charges, such as, setup fees, independent customer service, upgrade fees, cloud storage fees, and more.
In the event you want to quickly identify the top Customer Support Software according to our experts we recommend you try out the following products: Freshdesk Omni, Freshdesk, Zendesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
You shouldn’t expect simply a broad array of features and flexible pricing packages from a well-known Customer Support Software. Almost as important as key features is a quality customer support. You want to make sure that if you have any questions about Interactive Intelligence CaaS or IdeaScale, or you struggle with some problems, or perhaps you’ll want to request a specific revision or feature useful to your team you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to benefit from individual training or at the very least an FAQ you can use.
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