What is better Interactive Intelligence CaaS or Goverlan Reach? Getting the perfect Customer Support Software product is all about assessing different solutions and figuring out the top program for your specific needs. Our proprietary algorythm will give you a fast look at the general rating of Interactive Intelligence CaaS and Goverlan Reach. For overall quality and performance, Interactive Intelligence CaaS scored 7.7, while Goverlan Reach scored 7.3. On the other hand, for user satisfaction, Interactive Intelligence CaaS earned 100%, while Goverlan Reach earned 89%.
Below it's also possible to look at their characteristics, terms, plans, etc. to see which program will be more appropriate for your needs. An important element to assess is whether the app allows you to enable/disable restrictions on different types of users to limit the exposure of any confidential company data.
We are aware that not all businesses have enough time to try out a large number of various services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
You shouldn’t expect exclusively a wide set of functionalities and scalable pricing from a well-known Customer Support Software. Almost as significant as key features is a top-notch customer support. You want to make sure that if you have any questions about Interactive Intelligence CaaS or Goverlan Reach, or you run into a problem, or perhaps you’ll need to ask for a certain revision or feature useful to your company you can trust in a responsive and helpful customer support. Examine whether options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can benefit from personal training or at the very least an FAQ you can use.
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