Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- In-App Bug And Crash Reporting
- Screenshot Annotations
- Screen Recordings
- Voice Texts
- User Steps To Reproduce Bug
- In-App Events
- Touch Events
- View Hierarchy Changes
- 3D View Hierarchy Inspection
- Network Logging
- User Timeline
- Integrations
- In-App Chat
Pricing Info
Pricing Info
Alongside its free plan, Instabug offers several SMB and enterprise pricing plans for all users to choose from. Most of these paid plans can be availed on a a monthly or yarly subscription basis. Give the details a look, and select the best plan for your team:
Free
- $0/mo.
- 1 Team Member
- 1 App
- 1-Month Data Retention
- In-App Feedback
- Screenshot Attachment
- Environment Snapshot
Bronze
- $49/mo. – Billed Monthly
- $41/mo. – Billed Annually
- 4 Team Members
- 2 Apps
- 3-Month Data Retention
- Free Features Plus:
- Basic Integrations
- Crash Reporting
- Network Logging
- View Hierarchy
Silver
- $149/mo. – Billed Monthly
- $124/mo. – Billed Annually
- 4 Team Members
- 2 Apps
- 6-Month Data Retention
- Bronze Features Plus:
- Full Integrations
- In-App Chat
- Users Steps
- Analytics
Gold
- $349/mo. – Billed Monthly
- $291/mo. – Billed Annually
- 4 Team Members
- 2 Apps
- 9-Month Data Retention
- Silver Features Plus:
- Assisted On-Boarding
- Custom Reports
- API Access
Enterprise
- Unlimited Team Members
- Unlimited Apps
- Unlimited Data Retention
- Gold Features Plus:
- Account Manager
- Custom Integrations
- SDK Customisation
- On-premise Hosting
- White Labeling
Contact the company for more details on Instabug’s enterprise pricing plan, and request for a quote.
Integrations
Integrations
Instabug supports integration with the following tools and applications:
- Slack
- Trello
- Basecamp
- Asana
- Jira
- Zendesk
- GitHub
- Zapier
- Freshdesk
- Bitbucket
- HipChat
- Desk.com
- Pivotal Tracker
- ChatWork
- FogBugz
- Sprintly
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Asana, PayPal, Verizon
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An in-app feedback and bug reporting solution for engineering teams and mobile app developers, which allows their app users and beta testers to send bug or crash reports from within the application.
Company Email
Company's Address
Instabug
San Francisco, CA, USA
Instabug Comparisons
Popular Instabug Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
No IT Management Software will manate to cover all the requirements of a company. While main features of Instabug and Freshservice should matter you should also thoroughly analyze the integrations provided by a given service. In many cases you will already be working with other types of SaaS software in your company and it’s definitely better to go with products that integrate well with one another. That way you can ensure a reliable exchange of information between your teams and software used, which can really reduce time spent on migrating between one app and the next.
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