What is better Instabot or SupportDesk? When choosing the right Customer Support Software for your organization it is recommended that you compare the features, costs, along with other essential details regarding the product and vendor. Here, you can examine the similarities and disparities between Instabot (overall score at 8.5 and user satisfaction at 94%) and SupportDesk (overall score at 7.4 and user satisfaction at 100%).
You can also examine their unique details, for example tools, plans, rates, terms, etc. Similarly, analyze the terms carefully for information on extra charges, including, setup fees, separate helpdesk support, upgrade fees, storage fees, and others.
We realize that not all people have enough time to examine a large number of different solutions, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Instabot provides four plans for users to choose from, including an enterprise pricing plan that enables you to implement chatbots at a large scale and access white-glove services. Here are the details:
Base – $70/month ($49/month for annual billing)
Lead qualification automation
5,000 active users/month
1 custom Instabot team-developed chatbot
3 chatbots
Chatbot analytics
Marketing attribution
User segmentation & management
Data export
Integration with Zapier
Email support
Onboarding & training
Standard – $199/month ($149/month for annual billing)
Appointment & meeting booking and live chat
10,000 active users/month
1 custom Instabot team-developed chatbot
15 chatbots
All features in Base Plan, Plus:
Advanced UI options for chatbot
Real-time chat
Integration with calendar systems
Integration with Dialogflow
Advanced – $449/month ($349/month for annual billing)
Instabot is a chatbot platform that allows business and product owners and marketing agencies and professionals to build, deploy, and train AI chatbots without technical difficulties.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
In case you continue having second thoughts about which product will perform best for your company it may be a good idea to check out each service’s social metrics. These metrics are usually a way to see how popular every app is and how extensive is its online presence.For example, if you look at Instabot LinkedIn profile you’ll find out that they are followed by 182 people. In case of SupportDesk the amount of followers on their LinkedIn page is 0.
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