What is better Inforobo or Helpshift? Today’s companies require the top Customer Support Software product to keep on being competitive. On this page we help you with choosing the best tool, by allowing you to evaluate Inforobo and Helpshift down to the very details of their individual functions.
You can also check our general scoring values, which rate the software all round quality and performance. Inforobo got a 8.0 score, while Helpshift has a score of 8.9. Likewise, it is possible to compare their general user satisfaction rating: N/A% (Inforobo) against 89% (Helpshift). Don’t forget to opt for the application that best answers your most urgent issues, not the solution with a lot of features.
Users who don't have much time or need a Customer Support Software advice from our team may want to investigate these top choices for the current year: Freshdesk, Freshdesk Omni, Zendesk.
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
Dialogue-base up to 50 dialogues
5,000 messages/queries per month
1 human agent accounts
Live chat takeover by human
Speech recognition & text to speech (English)
Voice enable website
Visitor details
Real-time visitor tracking
Send Targeted Messages
Media sharing
Smart chat routing
Chat Analytics
Lead acquisition
Automated greetings
Mobile chat window
256-bit SSL secure connection
Trusted domains
Chat window customization
Agent roles
Chat history
Targeted Engagement Triggers
Email support
Professional – $39/month or $29/month (annual billing)
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Both Inforobo and Helpshift were evaluated by a team of reliable SaaS experts who conducted a detailed examination of all key elements of each software. Their ultimate score was prepared by means of unique SmartScore model which calculates a separate partial score to each element such as: main features, client support, mobile device support, security, client satisfaction as well as media presence. Here at FinancesOnline we are aware that useful features are not the only aspect essential to a company so we make an effort to pay attention to all facets of a software before calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
