What is better NICE inContact CXone or Glynk? If you need a competent Customer Experience Management Software product for your business you must remember to assess a wide range of solutions. It doesn’t have to be tricky, and can be as easy as matching their traits in a table like the one below. You will also get a good idea how each product functions. As an example, on this page you can check NICE inContact CXone’s overall score of 8.8 and compare it against Glynk’s score of 8.0; or NICE inContact CXone’s user satisfaction level at 91% versus Glynk’s 99% satisfaction score.
The assessment will allow you to see the good and bad points of each service, and decide which fits you requirements better. On top of the robust features, the solution that is easy to understand and use is always the better choice.
Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Glynk supports custom integration by request when you avail of either the Business or Enterprise plan. You can also readily integrate various apps like emails, CRMs, social networks, and helpdesk solutions via Zapier.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Angel Broking, Nestaway, Darwinbox
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glynk is a comprehensive community platform for creating and hosting active communities.
In the event you are still having second thoughts about which product will work best for your company it may be a sensible idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular each software is and how extensive is its online presence. For instance, in case of Facebook NICE inContact CXone has 4603 likes on their official profile while Glynk profile is liked by 8900 users.
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