What is better NICE inContact CXone or Glynk? Getting the best Customer Experience Management Software product is all about evaluating numerous solutions and figuring out the top application for your specific needs. Our unique algorythm will give you a quick look at the general rating of NICE inContact CXone and Glynk. For all round quality and performance, NICE inContact CXone scored 8.8, while Glynk scored 8.0. On the other hand, for user satisfaction, NICE inContact CXone earned 91%, while Glynk earned 99%.
Below you can also look at their functions, terms, plans, etc. to determine what software will be more appropriate for your situation. One critical feature to evaluate is if the application can enable and disable limitations on different types of users to limit the exposure of any sensitive business data.
We did our best to prepare reviews of all popular Call Center Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Contact Center, Zendesk, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Glynk supports custom integration by request when you avail of either the Business or Enterprise plan. You can also readily integrate various apps like emails, CRMs, social networks, and helpdesk solutions via Zapier.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Angel Broking, Nestaway, Darwinbox
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glynk is a comprehensive community platform for creating and hosting active communities.
Company Email
contact@glynk.com
Contact No.
Company's Address
Glynk Inc.,
6192 Stockton Street, San Francisco, California 94108,
USA
Please pay attention to the fact that while both NICE inContact CXone and Glynk may have a top quality set of features every software may be designed for a different business size. If you are studying different apps you should focus on a company size they are catering to. Some functionalities could scale up efficiently for large enterprises but if you own a small or medium business it’s often better to refrain paying for customized functionalities that you might never use.
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