What is better NICE inContact CXone or DeskXpand? Today’s enterprises want the top Help Desk Software product to continue to be competitive. On this page we help you with buying the right product, by allowing you to assess NICE inContact CXone and DeskXpand down to the very details of their individual modules.
It is also possible to check our overall scoring values, which rate the software overall quality and performance. NICE inContact CXone got a 8.8 score, while DeskXpand has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 91% (NICE inContact CXone) against 98% (DeskXpand). Remember to select the software that best matches your most crucial issues, not the solution with a lot of features.
People who want to save some time or could use a Call Center Software suggestion from our team may want to try out these top choices for the current year: JustCall, Zendesk, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
DeskXpand is a helpdesk solution for companies and businesses to create better customer experiences, improve agent productivity and performance, and reduce support costs.
You shouldn’t expect simply a wide range of useful tools and scalable pricing packages from a well-known Help Desk Software. Almost as significant as key features is a quality customer support. You want to ensure that if you have any questions about NICE inContact CXone or DeskXpand, or you struggle with some problems, or perhaps you’ll need to request a specific change or feature useful to your company you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. What is more, it’s a major asset if you are able to profit from individual training or at the very least a knowledge base you can use.
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