What is better iHelpDesk or CRMdesk? It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your company. For overall product quality, iHelpDesk earned 6.5 points, while CRMdesk received 8.0 points. Meanwhile, for user satisfaction, iHelpDesk scored 100%, while CRMdesk scored N/A%.
Specifics of their unique elements, tools, supported platforms, customer support, and more are given below to help you get a more correct review. Remember to choose only the features your company needs so you don’t waste resources for functions which are redundant.
Our experts made sure to prepare reviews of all popular products offered on the market, but among all the ones we reviewed these three deserved our special attention: .
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
In case you continue having doubts about which solution will perform best for your company it may be a good idea to investigate each service’s social metrics. These metrics are frequently an indicator of how popular a given service is and how extensive is its online presence.For instance, if you look at iHelpDesk LinkedIn account you’ll find out that they are followed by 2 people. In case of CRMdesk the amount of followers on their LinkedIn page is 0.
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