What is better IdSurvey or Nicereply? Getting the most appropriate Survey Tools for your company is not that easy with too much features, options, and terms to check. However, depending on our review platform will help you to cut down the selection steps by displaying all main products in one location.
For instance, you can match IdSurvey and Nicereply for their features and overall scores, namely, 8.0 and 8.5, respectively. Likewise, you can check which software has higher general user satisfaction rating: 92% (IdSurvey) and 88% (Nicereply) to learn which software is the better option for your business. Don’t just buy the software with the lowest price, but the software that offers the best value.
Right now, the most popular solutions in our Survey Tools category are: Qualtrics Research Core, Sogolytics, Alchemer.
CATI licenses based on concurrent number of agents, CAWI and CAPI based on completes. IdSurvey offers quote-based enterprise pricing plans available upon request.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
If you test different Survey Tools solutions you shouldn’t just study their list of features and offered pricing packages. Consider that the service must be matching your requirements and team so the more flexible their offer the better. Learn what platforms are supported by IdSurvey and Nicereply and ensure you will obtain mobile support for whichever devices you use in your company. You should also learn which languages and geographies are supported, because this could be a deal breaker for many companies.
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