What is better IdeaScale or SupportDesk? If you’re having a tough time picking the right Customer Support Software product for your situation, we suggest that you do a comparison of the available software and see which one offers more benefits. For instance, here you can compare IdeaScale (overall score: 7.8; user rating: 97%) vs. SupportDesk (overall score: 7.4; user rating: 100%) for their overall performance.
It's also possible to see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to match their features will significantly improve the possibility of getting the right product for your company. Take a closer look at other factors of the software such as if it’s easy to use, flexibility, scalability, and pricing terms.
As of now, the top products in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
In the event you continue having second thoughts about which app will work best in your case it may be a good idea to examine each service’s social metrics. Such metrics are frequently a way to see how popular a given app is and how extensive is its online presence.For example, if you look at IdeaScale LinkedIn account you’ll learn that they are followed by 103 people. In case of SupportDesk the number of followers on their LinkedIn page is 0.
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