What is better IdeaScale or HelpSpot? The best Customer Support Software is a solution that can tackle your company’s specific needs. It’s easy to determine which option works best for your enterprise if you assess different products before you decide which one is the best.
For example, IdeaScale and HelpSpot are scored at 7.8 and 7.5, respectively, for total quality and performance. Similarly, IdeaScale and HelpSpot have a user satisfaction rating of 97% and N/A%, respectively, which suggests the general satisfaction they get from customers. Better yet, reach put to an existing customer of the software and ask for their feedback regarding the application in question.
Our team put a lot of effort to review all popular Customer Support Software services offered on the market, but among them these three caught our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
You should note that while both IdeaScale and HelpSpot may have an outstanding set of features every solution might be designed for a different business size. If you are studying different apps you may want to pay attention to a company type they are meant for. Specific functionalities might scale up with no problem for big enterprises but if you own a small or medium company it’s frequently more sensible to stay away from paying for advanced functionalities that you might never actually use.
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