What is better HoduCC or CloudAgent? Getting the best Customer Support Software product is all about comparing numerous solutions and figuring out the top program for your specific needs. Our exclusive algorythm provides you with an instant look at the general rating of HoduCC and CloudAgent. For total quality and performance, HoduCC scored 8.0, while CloudAgent scored 7.2. On the other hand, for user satisfaction, HoduCC earned 92%, while CloudAgent earned 100%.
Below it's also possible to check their features, terms, plans, etc. to see which program will be more suitable for your situation. One critical feature to check is if the software allows you to toggle on/off restrictions on different types of users to limit the exposure of any critical business data.
Those of you who want to save some time or could use a Call Center Software advice from our experts might want to try out these top choices for the current year: JustCall, Zendesk, Freshdesk Contact Center.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
No Customer Support Software will be perfect enough to solve all the requirements of a company. Even though main functionalities of HoduCC and CloudAgent are important you should also carefully explore the integrations supported by every app. Very often you will already be making use of other types of B2B software in your company and it’s definitely wiser to opt for services that integrate well with each other. With that approach you will be able to ensure an effortless transfer of data between your teams and apps, which can significantly reduce time devoted to migrating between one service and the other.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
