What is better Hiver or User.com? With different functions, pricing, terms, and more to evaluate, choosing the right Customer Support Software for your firm is hard. But by working with our system, it is simple to match the functions of Hiver and User.com including their general rating, respectively as: 8.8 and 8.4 for overall score and 96% and 100% for user satisfaction.
You can also review them feature by feature check out which program is a better fit for your business. Keep in mind to ask for a free trial first before getting a plan to experience how the solution can help you in real scenarios.
As of now, the most significant products in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
User.com integrates with the following systems and applications:
Slack
Shopify
Magento
WordPress
Twilio
Zapier
PrestaShop
Squarespace
Salesforce
Drupal
Segment.io
BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.
Please keep in mind that while both Hiver and User.com may offer an outstanding range of features each service may be created for a different company size. If you are comparing features you should give some attention to a company type they are meant for. Specific features could scale up effectively for large enterprises but if you own a small or mid-sized business it’s often more sensible to stay away from paying for customized functionalities that you may never have a chance to use.
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