What is better Hiver or Rescue by LogMeIn? You can use our scoring system to give you a general idea which Help Desk Software product is will work better for your company. For overall product quality, Hiver attained 8.8 points, while Rescue by LogMeIn gained 7.4 points. Meanwhile, for user satisfaction, Hiver scored 96%, while Rescue by LogMeIn scored N/A%.
Information regarding their functions, tools, supported platforms, customer service, etc. are provided below to provide you with a more precise review. Remember to choose only the tools your business requires so you don’t waste cash for features that are unnecessary.
We are aware that not all people have enough time to examine dozens of various products, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.
Hiver connects natively with the following widely used apps, among others:
Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
In case you are still having second thoughts about which app will be best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular every software is and how big is its online presence.For instance, if you analyze Hiver LinkedIn account you’ll learn that they are followed by 4533 users. In case of Rescue by LogMeIn the amount of followers on their LinkedIn page is 7.
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