Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Oxygen Express Help Desk
- 100% Web Based Interface
- Easily Configurable
- Manage Service Level Agreements
- Knowledge Base
- Incident & Problem Management
- Help Desk Reports
- Multi-Site Support
- Single Sign on
- Automate Processes with Business Routing Rules
- Fast Deployment
- Comprehensive History and Audit Trail
Oxygen Team Help Desk
- 100% Web Based
- Incident & Event Manager
- Email to Ticket Creation
- Customer Self Service Portal
- Service Level Agreement Manager
- Advanced Report Writer
- Business Process Mapping
- Automatic Routing Rules
- Problem & Change Management
- Change Management
- Software and Hardware License Management
- Asset Management
Oxygen Enterprise Help Desk
- 100% Web Based
- Multi-Site Help Desk
- Customer Self Service Portal
- Single Sign-On Active Directory
- SLA Manager
- Software License Manager
- Email to Ticket creation
- Business Process Mapping
- Routing Rules Automation
- CMDB (Change Management Database)
- Release and Configuration Management
- Integration Services
Pricing Info
Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.
Standard Perpetual license – starts at £895
- Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.
On-Demand Saas – start at £25 per operator per month
- Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.
Integrations
No information available.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Leonard Cheshire, Virggin Holidays, Domino's Pizza, Rexam
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Oxygen Help Desk provides businesses with total visibility of the lifecycles of their support incidents.
Company Email
Contact No.
Company's Address
Kilnbrook House
Rose Kiln Lane
Reading
Berkshire
RG2 0BY
United Kingdom
Oxygen Help Desk Comparisons
Popular Oxygen Help Desk Alternatives
Every time you research different Help Desk Software solutions you shouldn’t only analyze their features list and provided pricing packages. Keep in mind the app should be matching your standards and company so the more flexible their offer the better. Explore what platforms are supported by Hiver and Oxygen Help Desk and make sure you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, as this could be a key element for many firms.
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