Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Chat Ratings
- In-browser Chat
- Targeted Chat
- CRM & Helpdesk Integrations
- Customize Your Design
- Sophisticated Insights
- Offline Messages
- Cobrowsing
- Developer API
Pricing Info
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Bronze
- Monthly Billing: $17/month
- Annual Billing: $15/month
- Bi-Annual Billing: $12/month
- 1 Operator
Gold
- Monthly Billing: $49/month
- Annual Billing: $44/month
- Bi-Annual Billing: $34/month
- 4 Operators
Platinum
- Monthly Billing: $129/month
- Annual Billing: $116/month
- Bi-Annual Billing: $90/month
- 8 Operators
- Groups feature
Ultimate
- Monthly Billing: $243/month
- Annual Billing: $219/month
- Bi-Annual Billing: $170/month
- 15 Operators
- Groups feature
Integrations
Olark Live Chat supports integrations with the following business systems and applications:
- Shopify
- Google Analytics
- Salesforce
- Nutshell
- Bigcommerce
- Salesforce Desk
- Zendesk
- Highrise
- Elevio
- Groove
- TalkDesk
- PrestaShop
- XCart
- Magento
- Volusion
- 3Dcart
- Unbounce
- GoSquared
- Segment
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nosh Detox, CoPromote, Man Crates, CommitChange.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Olark is a popular chat support platform used by hundreds of businesses.
Company Email
Contact No.
Company's Address
76 South Park St.
San Francisco, CA 94107
Olark Comparisons
Popular Olark Alternatives
The products analyzed on this page are only a sliver of our complete Customer Support Software category and you should keep in mind that there may be better options out there. If you want to make sure you make the wisest choice for your company we definitely suggest that you test more products first. It may also be a good idea to consult our top 10 Customer Support Software ranking to see which software are in the current year the highest-ranking ones and dominate the market.
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