Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 1 Community
- Logo Upload
- Profanity Filter
- Mobile Optimized
- Custom Fields
- Social Integration
- Google Analytics
- Innovation Widget
- 99.5% Up-Time Guarantee
- Resources & Training
- Workflow Management
- Idea Refinement
- Evaluation Tool Set
- SAML
- Full API Access
- Security/ SAS 70 Type II
- Single Sign-On
Pricing Info
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
- 5 Campaigns
- Logo Upload
- Profanity Filter
- Mobile Optimized
- Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
- 15 Campaigns
- 10 Custom Fields
- Social Integration
- Public or Private Community
- Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
Both plans come with the following features:
- Unlimited Campaigns
- 20 Custom Fields
- Dedicated Support & Training
- Idea Refinement & Evaluation
- Full API Access
Integrations
IdeaScale integrates with:
- Sharepoint
- Yammer
- Wordpress
- OneLogin
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bayada, City of Atlanta, Columbia University, EA, NBC. NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
IdeaScale is an open innovation platform that uses crowdsourcing to help you find and develop the next big thing.
Company Email
Contact No.
Company's Address
1506 19th St. N.W. Suite 4, Washington, D.C. 20036
IdeaScale Comparisons
Popular IdeaScale Alternatives
Every time you compare various Customer Support Software apps you shouldn’t only study their features list and offered pricing packages. Pay attention to the fact that the app must be meeting your requirements and company so the more flexible their offer the better. Explore what systems are supported by Hiver and IdeaScale and make sure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this could be a deal breaker for many businesses.
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