Helpshift
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Issue Segmentation
- Customer Segmentation
- Ticket Management
- Trouble Ticketing
- Chat Bots
- Mobile, Native In-App Chat
- Mobile, Native In-App Messaging
- In-App FAQs
- Push Campaigns
- Push Notifications
- CSAT
- Visual Analytics
- Groups
Pricing Info
Pricing Info
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
Helpshift Feedback+ Plan
- $0/mo.
- Real-time In-app Feedback
- Mobile Bug & Crashing Reporting
- Unlimited FAQs
- Mobile Help Center (Help Center 2.0)
- Standard Support
- 250 Feedback Submissions per Month (Max)
Helpshift Starter Plan
- $150/mo.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center (Help Center 2.0)
- In-App SDK (SDK X)
- Custom Bots (only 2 on this plan)
- QuickSearch Bot
- Basic Automations
- Basic Intent-Based Classification (1 Customizable Smart Intents Menu)
- Basic Intent-Based Routing
- Integrations
- 60 API Calls per Minute
- Analytics and Reporting
- Unlimited Agent Seats
- Email Support
- Agent Desktop
- Unlimited FAQs
- Includes 250 Free Issues per Month
Helpshift Growth Plan
- Price available upon request
- All Starter Plan features, plus:
- Unlimited Customizable Bots
- Intent-Based Classification (2 Customizable Smart Intents Menus)
- Intent-Based Routing
- Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Team Management Roles
- Real-Time Operations Dashboard
- FAQ Scheduling
- Analytics APIs
- 300 API Calls per Minute
Helpshift Custom
- Price available upon request
- All Growth Plan features, plus:
- Intent-Based Classification (Unlimited Customizable Smart Intents Menus)
- Feedback Bots
- FAQ Announcements
- 1,500 API Calls Per Minute
Integrations
Integrations
Helpshift supports the following integrations:
- Kustomer
- Twilio
- Mindful
- PowerBI
- Amazon Connect
- unitQ
- Appfollow
- Salesforce
- KantanAI
- Klaus
- Zendesk
- Microsoft Azure Active Directory
- Discord™
- Okta
- onelogin
- Trello
- JIRA
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Supercell, Square, Tencent Games, Virgin Mobile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Company Email
Contact No.
Company's Address
369 Pine Street, Suite 208
San Francisco, CA 94104
USA
Helpshift Comparisons
Popular Helpshift Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Workflow & Action Engine
- Report Rules
- SLA
- Email & Communication
- Templates
- Push Notifications
- Auto-Distribution of Work
- Incoming calls
- Customer History
- Analytics & Reporting
- Customized Reports
- Multi-Language
- Personalization
- Auto-routing and Offline Sync
- MobileWorker
- Cloud Security
Pricing Info
iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.
Integrations
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Company Email
Contact@iTouchVision.com
Contact No.
Company's Address
Unit 7031, 1 Fore St,
London EC2Y 5EJ
UK
iTouchVision Customer Service Comparisons
Popular iTouchVision Customer Service Alternatives
Almost as important as functionalities and customer support quality are pricing packages provided by Helpshift and iTouchVision Customer Service. Even though cost should not be the only factor it’s definitely a significant thing to think about. You should try to find a flexible pricing plan that can be matched with your business size and easily scaled up when your business develops. Make sure you don’t choose packages that have additional tools that you won’t find useful and always try to get in touch with the vendor directly as enterprises can frequently count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a helpful experience that doesn’t need you to spend any money and provides you with a reliable overview of what it feels like to work with Helpshift and iTouchVision Customer Service.
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