What is better Helprace or SysAid? With various functionalities, pricing, conditions, and more to compare, choosing the right Customer Support Software for your business is tricky. Nevertheless making use of our system, you can easily match the features of Helprace and SysAid as well as their general score, respectively as: 8.0 and 9.2 for overall score and 90% and 98% for user satisfaction.
You can also review them feature by feature and see which program is a more effective fit for your enterprise. Remember to ask for a demo first before getting a plan to experience how the software can help you in real scenarios.
At the moment, the top products in our Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Please pay attention to the fact that while both Helprace and SysAid may provide a top quality array of features every solution might be created for a different company size. If you are comparing features you may want to pay attention to a company size they are aimed at. Certain elements may scale up effectively for big enterprises but if you have a small or mid-sized business it’s frequently more sensible to avoid paying for advanced functionalities that you may never use.
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