What is better Helprace or Glassix? Today’s companies require the top Customer Support Software product to remain competitive. On this page we help you with buying the best product, by allowing you to assess Helprace and Glassix down to the very details of their individual functions.
You can also examine our general scoring values, which rate the software overall quality and performance. Helprace got a 8.0 score, while Glassix has a score of 8.6. Likewise, you can compare their general user satisfaction rating: 90% (Helprace) against 96% (Glassix). Remember to opt for the application that best answers your top issues, not the software with the higher number of features.
Users who don't have much time or want a Help Desk Software recommendation from our team may want to try out these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
Almost as important as functionalities and client support responsiveness are pricing plans offered by Helprace and Glassix. While pricing should not be the only aspect it’s without a doubt a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up if your team grows. Make sure you don’t pick pricing plans that have additional features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can frequently benefit from special pricing. You should also check out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to invest any money and offers a reliable overview of what it’s like to work with Helprace and Glassix.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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