Compare LANDESK Service Desk vs. HelpOnClick

Finding the most effective Help Desk Software for your company is key to growing your company’s effectiveness. In our platform, it's easy to review numerous solutions to see which one is the right software for your requirements. Here you can match HelpOnClick vs. LANDESK Service Desk and examine their overall scores (8.4 vs. 8.0, respectively) and user satisfaction rating (100% vs. 94%, respectively). You can even look at the specifics of rates, conditions, plans, services, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, select the software that allows you to change the features and price terms to match your business growth or lack of it. If you want to quickly find the optimal Help Desk Software according to our experts we recommend you try out these services: Samanage, Freshdesk, Zendesk.
Comparison

LANDESK Service Desk

VS

HelpOnClick

VS

LANDESK Service Desk screenshot HelpOnClick screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.4 ?

Customer Experience

Customer Experience

Customer Experience

94% ?

Customer Experience

100% ?

Pricing

Pricing

by quote

$19

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Full Review

Full Review

Overview

Overview

It helps to optimize services, offer end users exceptional experiences, and support business agility to meet the needs of every digital enterprise.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Easy Links
Integrations

Integrations

LANDESK Service Desk offers integration with the following business systems and applications:

  • Novell ZENworks Configuration Management
  • Microsoft SQL
  • Microsoft Excel
  • Microsoft Active Directory
  • Oracle
  • Microsoft SCCM
  • Microsoft Exchange Calendars
  • Microsoft Exchange Server
  • Microsoft Office Outlook
  • IBM Lotus Notes
  • Novell GroupWise
  • SolarWinds Orion
  • Nagios

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Languages

Languages

English English
Cost Details

Cost Details

Pricing is available by quote only. Contact LANDESK directly to request a price quote.

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Phone No.

Phone No.

+1-801-208-1500 +1 (408) 6002671
Contact Email

Contact Email

contact@landesk.com support@helponclick.com
Company's Address

Company's Address

698 West 10000 South Suite 500
South Jordan, Utah 84095
USA
HelpOnClick LLC, San Jose, CA, United States
Pricing Details

Pricing Details

Learn more about LANDESK Service Desk pricing Learn more about HelpOnClick pricing
List of Features

List of Features

LANDESK Service Desk FEATURES

  • Mobile ITSM
  • IT Self Service
  • Role-driven interface
  • ITSM Reporting and Dashboards
  • IT Integration and Automation
  • Social ITSM
  • Beyond Core ITSM
  • ITIL Processes
  • ITSM Software as a Service (SaaS)

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc.
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat application for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real-time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Popular Clients

Popular Clients

Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Available Devices

Available Devices

Windows
Linux
Mac
Windows
Android
iPhone/iPad
Mac
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you compare different Help Desk Software products you shouldn’t just look at their features list and offered pricing packages. Keep in mind the product must be matching your standards and business so the more flexible their offer the better. Explore which systems are supported by HelpOnClick and LANDESK Service Desk and ensure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this could be a critical factor for many firms.