What is better Helpdesk Pilot or SysAid? Choosing the most appropriate Help Desk Software for your company is not that easy with so many functions, choices, and offers to check. However, relying on our review directory will make it possible for you to streamline the necessary steps by showing all crucial apps in a single place.
For instance, you can compare Helpdesk Pilot and SysAid for their features and overall scores, namely, 7.2 and 9.2, respectively. Likewise, you can compare which one has higher general user satisfaction rating: 99% (Helpdesk Pilot) and 98% (SysAid) to find out which software is the better option for your organization. Don’t simply buy the service with the most attractive price, but the one that has the most cost-effective value.
In case you you would like to quickly decide on the top according to our review team we suggest you check out the following products: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
If you continue having second thoughts about which solution will be best for your business it may be a sound idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular each solution is and how wide is its online presence. For instance Helpdesk Pilot Twitter profile has currently 116 followers. At the same time SysAid Twitter is followed by 1554 people.
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