What is better Helpdesk Pilot or SysAid? The perfect Help Desk Software is a product that can deal with your company’s unique requirements. It’s easy to identify which solution works best for your company if you review different products before you decide which one is the best.
For example, Helpdesk Pilot and SysAid are scored at 7.2 and 9.2, respectively, for general quality and performance. Similarly, Helpdesk Pilot and SysAid have a user satisfaction rating of 99% and 98%, respectively, which reveals the general satisfaction they get from customers. Moreover, reach put to a regular customer of the software and ask for their feedback about the solution in question.
Our experts made sure to review all popular solutions available out there, but among all the ones we reviewed these three deserved our special attention: .
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Both Helpdesk Pilot and SysAid were tested by a group of reliable B2B experts who carried out a thorough analysis of all key elements of every app. Their final score was calculated using our unique SmartScore system which gives a separate partial score to every factor including: main functionalities, client support, mobile device support, security, customer satisfaction as well as market presence. Here at FinancesOnline we realize useful features are not the only thing crucial to a business so we do our best to pay attention to all sides of a app prior to calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
