Front
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Ultra clean and intuitive user interface
- Designed for simplicity
- Engineered for performance
- Designed to adapt to your company’s requirements
- Manage requests sent via email
- Customize priority
- End-user web interface
- Extend the functionality of the help desk
- Template-based notifications
- Staff and category signature
- Tags and due dates
- Dashboard for starters
- Private notes for collaboration
- Smart rules
- Conversational view
- Single response, multiple actions
- Reply to tickets via email
- Visually informative
- Quality of service
- Utilize data within reports
Pricing Info
Pricing Info
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
- 5 categories
- Maximum staff: 20
Pro Edition – $1195
- 10 categories
- LDAP integration
- Maximum staff: 30
Enterprise Edition – $1495
- Unlimited categories
- LDAP integration
- SLA management
- Re-branding rights
- Maximum staff: no limit
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
Integrations
Integrations
The tool integrates with a lot of platforms, including:
- Google Apps
- MS Exchange Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Verizon, Capgemini, Swarco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Great for Customer Support and IT Help Desk Management.
Company Email
support@helpdeskpilot.com
Contact No.
Company's Address
Helpdesk Pilot Comparisons
Popular Helpdesk Pilot Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multi-Channel Messaging
- Live Chat
- Team Collaboration on Customer Messages
- Basic Automation
- CRM Integration
- Analytics
- Advanced Workflows
- Smart Rules
- User & Team Manageemnt
- Onboarding & Solution Design
- Change Management
- Security & Compliance
- Integrations with 3rd-Party Tools
Pricing Info
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
- Multi-channel messaging (excludes Voice)
- Live chat
- Team collaboration on customer messages
- Calendar and one-click meeting scheduling
- Basic automation
- Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
- Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
- CRM integration
- Analytics
- Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
- Smart Rules
- User and team management
- Onboarding and solution design
- Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Integrations
Front integrates with the following business systems and applications:
- Salesforce
- Slack
- Intercom
- HubSpot
- Pipedrive
- AskNicely
- Nicereply
- Asana
- Airtable
- Monday.com
- Clickup
- Delighted
- Outreach
- Office 365
- Drift
- Github
- Gainsight
- Jira
- Gmail
- Google Drive
- Guru
- Aircall
- Census
- Clearbit
- Dropbox
- Facebook Messenger
- Helpdocs
- Shopify
- Twilio SMS
- Make (formerly Integromat)
- Zoho CRM
- Zapier
- Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
Company Email
sales@frontapp.com
Company's Address
Front Comparisons
Popular Front Alternatives
It may not always be sufficient to simply compare Helpdesk Pilot and Front against each other. While useful features, pricing plans and user comments are all important and should be considered when making a final choice, you should also check out the recognition and awards won by every product. In many cases a less dominant app may turn out to be an excellent choice that was a winner of many B2B awards such as our Supreme Software Award which shows that in spite of smaller market popularity it’s a significant contender to the solutions that dominate the market.
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