What is better HelpCrunch or SupportDesk? The ideal Customer Support Software is a product that can tackle your company’s specific demands. It is possible to determine which option works really with your enterprise if you compare several products before you decide which one is the best.
For instance, HelpCrunch and SupportDesk are scored at 8.7 and 7.4, respectively, for all round quality and performance. Similarly, HelpCrunch and SupportDesk have a user satisfaction rating of 100% and 100%, respectively, which shows the general feedback they get from customers. Better yet, get in touch with an existing user of the software and solicit their opinion regarding the application in question.
In case you you need to quickly decide on the optimal Customer Support Software according to our experts we suggest you try out one of these solutions: Freshdesk, Freshdesk Omni, Zendesk.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
All the data, information and opinions that we presented in this table were taken from official company websites, promotional content available online, real-life experience from real users as well as our own direct use of each product by a professional reviewer. We put a lot of effort to comprehensively test each solution, as a result we not only study it ourselves, but we also match our findings with experiences of other users from the SaaS community.
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