What is better HaloITSM or Vision Helpdesk? Various organizations need different types of Customer Support Software. To find out which one fits your needs, consider evaluating various options feature by feature an taking into consideration their terms and costs. Similarly, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: HaloITSM (8.0) vs. Vision Helpdesk (9.2) for overall quality and performance; HaloITSM (95%) vs. Vision Helpdesk (99%) for user satisfaction rating. Analyze their strong and weaker points and see which software is a better option for your company. An effective, simple tactic is to write the pros and cons of both solutions side by side and check which solution is better.
People who are pressed for time or could use a IT Service Software advice from our team may want to take a look at these top choices for this year: Zendesk, LiveAgent, Freshservice.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:
Facebook
Twitter
Google Hosted Emails
Office365 Hosted Emails
MS Exchange Emails
Active Directory
Paypal
2SMS
Clickatell
Drupal
WHMCS
Clientexec
Live Chat Inc
Live!Zilla
UserLike
Comm100
GoToMeeting
GoToAssist
Twilio
LinkedIN
WordPress
SugarCRM
HostBill
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomas Cook, Hutchinson Networks Ltd, Rovia, Transition Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Vision Helpdesk is a customer support help desk platform that allows users to manage calls, live chat, and email in a single, convenient platform. Equipped with a help desk, ITIL/ITSM desk, and satellite desk, it is also available on mobile devices so customers can easily access customer support and help desk services.
You shouldn’t expect just a broad array of features and scalable pricing from a reliable Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to make sure that when you have any questions about HaloITSM or Vision Helpdesk, or you struggle with some problems, or perhaps you’ll need to ask for a specific revision or functionality beneficial to your company you can rely on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are provided. It’s also a big plus if you are able to profit from personal training or at the very least a knowledge base you can use.
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