What is better HaloITSM or SysAid? Buying the ideal Customer Support Software product is all about comparing numerous solutions and figuring out the top application for your specific needs. Our unique system provides you with a quick look at the general rating of HaloITSM and SysAid. For general quality and performance, HaloITSM scored 8.0, while SysAid scored 9.2. On the other hand, for user satisfaction, HaloITSM earned 95%, while SysAid earned 98%.
Below it's also possible to verify their features, terms, plans, etc. to find out which software will be more appropriate for your situation. One key element to assess is if the application lets you to enable/disable permissions on different types of users to limit the exposure of any sensitive company data.
Our team put a lot of effort to prepare reviews of all popular IT Service Software services offered out there, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
In the event you continue having second thoughts about which service will be best for your business it may be a sensible idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular each solution is and how large is its online presence.For instance, if you analyze HaloITSM LinkedIn page you’ll learn that they are followed by 405 people. In case of SysAid the number of followers on their LinkedIn page is 2579.
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