What is better HaloITSM or SysAid? Specific companies require different types of Customer Support Software. To find out which solution meets your needs, think of assessing various alternatives feature by feature an taking into consideration their terms and costs. Similarly, you will get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: HaloITSM (8.0) vs. SysAid (9.2) for overall quality and usefulness; HaloITSM (95%) vs. SysAid (98%) for user satisfaction rating. Check out their high and weak points and find out which software is a more sensible choice for your company. An effective, simple tactic is to write the pros and cons of both applications side by side and check which app is better.
We did our best to review all popular IT Service Software services that you can find on the market, but among all the ones we reviewed these three deserved our special attention: LiveAgent, Freshservice, Zendesk.
HaloITSM provides various pricing options for companies and teams to choose from. It also offers an enterprise pricing plan designed for organizations that need a higher level of ITSM expertise to achieve their goals. Here are the details:
The IT System 10 Agents – £65/user/month; 25 Agents – £59/user/month; 50 Agents – £55/user/month; 100 Agents – £49/user/month; 200 Agents – £45/user/month; 500 Agents – £35/user/month.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
All the data, information and statistics that we shared in this comparison were gathered from official vendor pages, advertising resources available online, actual experience from real clients as well as our own direct use of every app by a professional reviewer. We do our best to extensively examine each solution, as a result we not only analyze it ourselves, but we also match our observations with opinions of other people from the SaaS community.
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