What is better Groove or Parature? Today’s companies require the best Customer Support Software product to continue to be competitive. On this page we help you with choosing the best solution, by allowing you to compare Groove and Parature down to the very details of their individual offers.
You may also check our general scoring values, which rate the software general quality and performance. Groove got a 9.5 score, while Parature has a score of 7.2. Likewise, it is possible to compare their general user satisfaction rating: 91% (Groove) against 98% (Parature). Keep in mind to opt for the software that best addresses your top issues, not the application with the higher number of features.
If you want to quickly decide on the optimal Customer Support Software according to our review team we recommend you take a look at one of these products: Freshdesk, Zendesk, Freshdesk Omni.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Both Groove and Parature were reviewed by a group of reliable B2B experts who prepared a detailed study of all important elements of every service. Their ultimate rating was prepared by means of unique SmartScore system that gives an individual partial score to each element such as: main features, client support, mobile device support, security, user satisfaction as well as media presence. We know useful features are not the only aspect essential to a business so we make an effort to pay attention to all sides of a service prior to calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
