What is better GoToConnect (formerly Jive) or Freshchat? Purchasing the right Communications Software product is as simple as evaluating the solid and low features and terms offered by GoToConnect (formerly Jive) and Freshchat. Here you can also match their all round scores: 8.8 for GoToConnect (formerly Jive) vs. 9.2 for Freshchat. Or you can check their general user satisfaction rating, 96% for GoToConnect (formerly Jive) vs. 96% for Freshchat.
We suggest that you put some effort and review their unique features and determine which one is the better alternative for your company. Likewise, don’t forget to consider your company’s or industry’s unique case, for instance, a multilingual software for a global team or a mobile app to help you work on the go.
Our team put a lot of effort to prepare reviews of all popular Communications Software services offered out there, but among all the ones we reviewed these three caught our special attention: RingCentral, monday.com, Slack.
GoToConnect integrates seamlessly and easily with the following systems and tools:
Google
Slack
Salesforce
DealerSocket
Redtail Technology
SolutionReach
Zoho Desk
Microsoft Teams
InformaCast
Revenue Well
Purple Cloud
Zen Desk
Vet Pawer
Catapult EMS
Curve Dental
Clio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GoToSoftware (formerly Jive) is a unified, seamless platform combining voice and video services. Rich in features, the software gives businesses an effective, polished, and cost-efficient way to communicate and collaborate.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
It may not always be sufficient to just compare GoToConnect (formerly Jive) and Freshchat against one another. While specific features, cost and customer experience are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards won by each software. In many cases a less known service may turn out to be a great choice that was distinguished with industry awards such as our Exceptional Customer Support Award which reveals that despite smaller market popularity it’s a significant contender to the software that rule the market.
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