What is better GoTo Resolve or ConnectWise Control? Examining products for the top Customer Support Software does not always have to be complicated. On our review platform, it is possible to match GoTo Resolve and ConnectWise Control and immediately evaluate their unique elements. We allow you to check their functions, supported devices, customer support, prices, terms, plus more.
It's also possible to assess their overall score (8.2 for GoTo Resolve vs. 9.0 for ConnectWise Control) and overall customer satisfaction level (96% for GoTo Resolve vs. 100% for ConnectWise Control). Spend some time and examine your leading choices and discover which one is best for your company. Similarly, you have to consider the software vendor’s credibility; can they be relied upon and will they still be operating in a few years time?
Our experts made sure to prepare reviews of all popular Help Desk Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Salesforce Service Cloud.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as functionalities and customer support level are pricing packages made available by GoTo Resolve and ConnectWise Control. While pricing should not be a deciding factor it’s definitely a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and painlessly scaled up every time your business develops. You should be certain you don’t pick packages that include additional tools that you won’t find a use for and always try to contact with the vendor directly because enterprises can often benefit from more affordable prices. You should also try out a free trial or demo of every product to spend at least some time working with it. It’s a useful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it feels like to work with GoTo Resolve and ConnectWise Control.
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