What is better Glassix or iTouchVision Case Management? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, Glassix received 8.6 points, while iTouchVision Case Management gained 7.7 points. At the same time, for user satisfaction, Glassix scored 96%, while iTouchVision Case Management scored 98%.
Information regarding their functions, tools, supported platforms, customer support, and more are available below to help you get a more correct analysis. Don’t forget to purchase only the tools that you need so you don’t waste money for features that are unnecessary.
People who don't have much time or need a Customer Support Software advice from our team may want to investigate these top choices for the current year: Freshdesk, Zendesk, Freshdesk Omni.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
Case Management from iTouchVision is a major component of the iTouchVision Professional Plan priced at £69.98 per user / month. The plan also includes:
No Customer Support Software will be able to cater to all the needs of a specific team. Though main functionalities of Glassix and iTouchVision Case Management should matter you should also thoroughly study the integrations offered by a given product. In many cases your team will already be making use of various kinds of SaaS software in your company and it’s definitely better to opt for products that integrate well with each other. With that approach you will be able to be certain of a smooth exchange of data between your teams and services, which can significantly reduce time devoted to migrating between one product and the other.
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