What is better Gladly or ConnectWise Control? Specific firms want different types of Customer Support Software. To find out which solution meets your needs, consider evaluating various options feature by feature along with their terms and costs. Similarly, you will get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: Gladly (7.4) vs. ConnectWise Control (9.0) for total quality and functionality; Gladly (N/A%) vs. ConnectWise Control (100%) for user satisfaction rating. Check out their high and weak points and see which software is a better option for your company. A simple, practical way is to write the strengths and weaknesses of both applications next to each other and check which app is better.
Users who want to save some time or want a Customer Service Software advice from our team might want to examine these top choices for this year: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having second thoughts about which solution will be best in your case it may be a sound idea to check out each service’s social metrics. Such metrics are usually a way to see how popular a given solution is and how wide is its online presence.For instance, if you look at Gladly LinkedIn account you’ll see that they are followed by 725 people. In case of ConnectWise Control the amount of followers on their LinkedIn page is 16403.
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