What is better Gladly or ConnectWise Control? Today’s corporations look for the best Customer Support Software product to stay competitive. On this page we help you with buying the right tool, by allowing you to examine Gladly and ConnectWise Control down to the very details of their individual offers.
It's also possible to check our general scoring values, which rate the software all round quality and performance. Gladly got a 7.4 score, while ConnectWise Control has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: N/A% (Gladly) against 100% (ConnectWise Control). Bear in mind to select the software that best addresses your most crucial issues, not the software with the higher number of features.
Our experts made sure to review all popular Customer Service Software services offered on the market, but among them these three deserved our special attention: Salesforce Service Cloud, Freshdesk Omni, Freshdesk.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as useful features and user support level are pricing plans given by Gladly and ConnectWise Control. Even though pricing should not be the sole element it’s surely a significant thing to think about. You should expect a flexible pricing package that can be matched with your business size and effortlessly scaled up every time your company develops. Make sure you don’t opt for packages that include complex tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can often benefit from discounts. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t ask you to spend any money and offers a solid overview of what it’s like to work with Gladly and ConnectWise Control.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
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