What is better Getfeedback or Nicereply? Getting the ideal Survey Tools product is all about assessing various solutions and determining the top application for your specific needs. Our unique algorythm provides you with an instant look at the general rating of Getfeedback and Nicereply. For total quality and performance, Getfeedback scored 8.5, while Nicereply scored 8.5. On the other hand, for user satisfaction, Getfeedback earned 100%, while Nicereply earned 88%.
Below you can also look at their functions, terms, plans, etc. to see which application will be more appropriate for your needs. An important feature to assess is if the application can enable/disable restrictions on various types of users to limit the exposure of any confidential business data.
We are aware that not all businesses have the time to try out a large number of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Survey Tools category are: Qualtrics Research Core, Alchemer, Sogolytics.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
You should keep in mind that even though both Getfeedback and Nicereply may provide an outstanding array of features every software may be created for a different company size. If you are comparing features you may want to focus on a company type they are aimed at. Certain features might scale up effectively for big enterprises but if you have a small or medium business it’s usually better to stay away from paying for customized functionalities that you might never have a chance to use.
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